SERVICE DELIVERY AND CONTINUITY POLICY
Welcome to our website and thank you for considering our business consulting services. Our Service Delivery Policy is designed to provide clarity and transparency regarding our service offerings and the expectations we have for our clients. Please read this policy carefully before engaging our services.
Scope of Services:
We offer a range of business consulting services to help businesses achieve their goals and overcome challenges. The specific services will be discussed and agreed upon during the initial consultation.
Client Engagement Process:
To initiate our engagement, we encourage you to contact us through our website or by phone to schedule an initial consultation. During this consultation, we will discuss your business needs, objectives, and any specific challenges you are facing. Based on this discussion, we will develop a tailored proposal that outlines the recommended services, project timelines, and associated fees.
Timelines and Deliverables:
Upon agreement of the proposal, we will establish clear timelines for project completion and deliverables. These timelines will be communicated to you in writing, and we will work diligently to meet the agreed-upon deadlines. We understand that circumstances may arise that require adjustments to the timeline, and we will strive to communicate any necessary changes in a timely manner.
We value open and effective communication with our clients. Throughout the engagement, we encourage regular communication to ensure a successful collaboration. We are available via email, phone, whatsapp, and virtual meetings to address any questions or concerns you may have. We will respond to your inquiries within a reasonable timeframe, typically within 24-48 hours during business days.
Confidentiality and Non-Disclosure:
We recognize the importance of maintaining the confidentiality of your business information. Any confidential or proprietary information shared with us will be handled with the utmost care and discretion. We will not disclose or share your information with any third parties without your explicit consent, unless required by law.
Fees and Payment Terms:
Our fees for consulting services will be outlined in the proposal provided to you. We strive to provide transparent and competitive pricing based on the complexity and scope of the project. Payment terms will also be specified in the proposal and may include upfront deposits or installments. We accept various payment methods, and details will be provided in the invoice.
Payment Interruption or Delays:
Startup Business Bureau works on pre-paid services model and it reserves the rights to cancel / withdraw or suspend any of its ongoing services due to delay in payment or non-payment of its services.
If a client pauses or holds a project without mutual consideration with the consultant or stays out of contact without any prior notice for more than 45 days, his any / all services as per signed agreement will be suspended without any further notice. There will be a service reinstatement fee applied to the client if he wished to continue the services anytime in future after the suspension.
While we endeavor to provide exceptional service, circumstances may arise that require termination of the engagement. Either party has the right to terminate the engagement by providing written notice. In such cases, any outstanding fees or expenses incurred up to the termination date will be payable.
This Service Delivery Policy shall be governed by and construed in accordance with the laws of the jurisdiction (Virginia, USA) in which we operate. Any disputes arising from this policy, or the consulting engagement will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
- Startup Business Bureau will NOT deal, entertain, or provide services to any of OFAC* sanctioned countries or any other restrictions as per law of Unites Stated of America.
- Multiple service orders may result in multiple postings to the cardholder’s monthly statement.
- All the payments will be as per respective services / retainers / agreement only.
*OFAC administers a number of different sanctions programs. The sanctions can be either comprehensive or selective, using the blocking of assets and trade restrictions to accomplish foreign policy and national security goals.
We encourage you to review this Service Delivery Policy thoroughly. By engaging our services, you acknowledge and accept the terms and conditions outlined herein. Should you have any questions or require further clarification, please do not hesitate to contact us.